Immediately: Confirmation
You receive a confirmation on WhatsApp, to the number you gave at booking. This is not an automated receipt with nothing in it — it states the ritual, the price paid, and the details we hold for your sankalp so you can correct anything wrong before it matters. If you have booked a rite tied to a specific tithi, the date is confirmed here too. If you do not receive this within a few hours, something has failed at our end and you should message us rather than assume it went through.
Within a Day: The Muhurat and the Time
We come back with the date and the exact time the ritual will be performed, in IST and — if you are outside India — in your own local time. This matters more than it sounds. It is the point at which you can say the slot does not work, and we will find another rather than proceeding regardless. Some rites are tied to a tithi, a weekday or a portion of the day and cannot be moved far; where that is the case we will explain the constraint instead of simply refusing. Nothing further is charged at this stage or any later one.
Before the Day: Samagri and Arrangements
The samagri is arranged and the pandit is confirmed. This is why we ask for a couple of days' notice where possible, and why a same-day booking is sometimes genuinely not possible rather than us being unhelpful. It is also the point past which a cancellation stops being cost-free, because the materials for your specific ritual have been bought. Our cancellation policy sets out the terms; the short version is that before samagri is arranged, changes cost nothing.
On the Day: The Ritual
The puja is performed in Ujjain by one of our pandits. If you are joining live, we call you on WhatsApp video shortly before it begins — a private call, not a shared stream. The single thing worth listening for is the sankalp at the start, where your name and gotra are spoken aloud: that is the moment the ritual becomes specifically yours, and it is also the clearest evidence available to you that this is a real rite performed for you rather than a recording of somebody else's. You can ask questions in the chat; the pandit will explain what is happening.
If You Cannot Attend
Nothing is lost and nothing needs rearranging. The ritual is performed on your behalf whether or not you are watching — attendance was never what made it valid, the sankalp is. You receive the photographs and the full recording exactly as you would have done. If the time difference makes a live call impractical, as it often does for North America when the rite falls in the Indian afternoon, say so at booking and we will simply plan for a recording from the outset rather than calling you at 3am. Read more about how the live participation works.
Afterwards: Photographs, Recording, Prasad
Photographs and the full unedited recording go to you on WhatsApp, usually the same day. Prasad is dispatched within 24 to 48 hours to the Indian address you nominated — within India, included in the price. We do not ship prasad outside India, which is stated in our shipping policy and worth knowing before rather than after. If nobody in India can receive it, tell us at booking and we will not send it, rather than charging you for a delivery that cannot arrive.
What We Contact You About Later
Once, to ask whether you would leave a review. That is all. You will not be enrolled in a mailing list, told that a follow-up ritual is now required, or contacted at intervals with reasons to book again. This is worth stating explicitly because post-booking upselling is common in this category and it is one of the more reliable signs that a service is built around anxiety rather than observance. If you want to book again you know where we are.
If Something Goes Wrong
Occasionally it does. A pandit falls ill and the rite moves by a day — we tell you before, not after. A payment succeeds at your bank but fails at ours — we reconcile it and confirm, or refund. You are not satisfied with how something was handled — tell us directly, before telling the internet, and we will try to put it right; our terms are published rather than buried. And if you were expecting something we never offered, such as prasad to an address abroad, we would rather that surfaced at booking than at delivery, which is why we publish what we do not do as prominently as what we do.