Mahakal Darshan is operated as a sole proprietorship based in Ujjain, Madhya Pradesh, India. What we sell is a religious ritual service — a puja or seva performed in Ujjain by our associated Vedic pandits, with the sankalp recited in your name and gotra. This policy explains what is delivered to you after a booking, how it reaches you, and what happens if something goes wrong.
Every completed booking is delivered in two parts:
Where prasad is included with a puja, delivery is free. The price shown on the puja page is the complete amount payable in Indian Rupees (INR) — it already includes the puja samagri, the pandit's dakshina, and prasad delivery where applicable. No shipping charge, packaging fee, handling fee or courier surcharge is added at checkout or requested afterwards.
Prasad is dispatched after your puja has been performed, not at the time of booking. From dispatch, please allow 10–12 days for delivery. Remote and hill locations can take longer. Delivery times may also be affected by courier delays, festival-season volumes, weather and other circumstances outside our control.
Prasad is shipped within India only. We are not able to ship prasad internationally, because consignments of consumable religious offerings are frequently held or destroyed by customs and agricultural-import authorities in other countries, and we will not take payment for a delivery we cannot reliably complete.
This does not prevent devotees outside India from booking. The puja service itself is available worldwide and is delivered in full digitally — sankalp in your name and gotra, the live video call, photographs and the complete recording. If you are booking from outside India and prasad matters to you, you may give an Indian delivery address — for example a family member's — and we will send it there instead.
Please give a complete Indian postal address including house or flat number, street or locality, city, state, a correct 6-digit PIN code, and a mobile number reachable by the courier. Incomplete addresses and missing PIN codes are the most common cause of delay. We are not able to take responsibility for a parcel delayed or lost because the address supplied at checkout was incorrect or incomplete.
If you notice a mistake in your address, message us on WhatsApp with your Booking ID as soon as possible. We can usually correct it at any point before dispatch.
If a parcel is returned to us undelivered — an incorrect address, nobody available to receive it, or repeated failed courier attempts — we will contact you on the WhatsApp number attached to your booking and arrange a re-dispatch to a corrected address.
Please note that a failed prasad delivery does not affect the puja itself: the ritual has already been performed on your behalf and the video and photographs have been delivered, so a failed delivery is not grounds for a refund of the booking. See our Cancellation & Refund Policy for full refund terms.
When your prasad is dispatched we will send you the courier details on the same WhatsApp number that received your booking invoice. If you have not heard from us and your puja was completed more than a few days ago, message us with your Booking ID and we will check its status for you.
For any question about delivery, a delayed parcel, or changing a delivery address, contact our support team with your Booking ID:
No offerings chosen yet