What you can cancel, when, and exactly how your money comes back
Cancel at least 12 hours before your scheduled puja start time and you receive a 100% refund of everything you paid. No reason required, no cancellation fee.
This policy applies to every puja and seva booking made on mahakaldarshan.co.in or through the Mahakal Darshan mobile app. Mahakal Darshan is operated as a sole proprietorship based in Ujjain, Madhya Pradesh, India. All bookings are for religious ritual services performed by our associated Vedic pandits in Ujjain.
All prices shown on the website are the complete, final amount payable in Indian Rupees (INR). Puja samagri and the pandit's dakshina are included in the quoted price. Where prasad delivery is offered it is included at no extra charge. There are no booking fees, service charges or convenience fees added at checkout.
You may cancel any booking up to 12 hours before the scheduled puja start time and receive a 100% refund of the full amount paid. You do not need to give a reason, and no cancellation fee is deducted.
If the date or time no longer suits you, you can reschedule instead of cancelling. Tell us at least 12 hours before the scheduled start time and we will move your booking to the next date you choose that is available, at no extra cost. Your sankalp details (name and gotra) carry across unchanged. Rescheduling is free and there is no limit on genuine date changes made within this notice period.
Inside the 12-hour window the pandit has usually been assigned and the puja samagri has already been purchased for your specific ritual, so those costs cannot be recovered. In this window we are not able to offer an automatic full refund.
Please still contact us — we will look at your booking individually and, wherever the puja has not yet been performed, offer you a free reschedule to another date, or a partial refund of the portion not yet spent on your behalf. If the puja has already been performed, a refund is not available, because the service you paid for has been delivered in full.
Attending the live video call is optional, not required. Your puja is performed with your sankalp either way, and missing the call does not affect your booking and is not treated as a cancellation. You still receive the full puja video recording afterwards, along with photographs and — where applicable — prasad delivered to your address. Because the service is still delivered in full, a missed call does not qualify for a refund.
Occasionally a puja may need to be moved — for example if the assigned pandit falls ill, or a temple or ghat is closed on the day. If that happens we will contact you on the WhatsApp number attached to your booking and offer you a choice:
The choice is always yours. If we cancel and cannot offer a date that suits you, you receive a full refund — we will never hold your payment against a future booking you did not ask for.
Where prasad is included, it is dispatched after the puja is completed and is included in the price you paid. If your booking is cancelled and refunded before the puja is performed, no prasad is dispatched and the full amount is refunded.
If a prasad parcel is returned to us undelivered because the address was incomplete or nobody was available to receive it, we will contact you to arrange a re-dispatch. A failed delivery does not entitle you to a refund of the puja itself, because the ritual has already been performed. See our Shipping & Delivery Policy for delivery timelines and address requirements.
Every approved refund is returned to the original payment method used for the booking — the same card, UPI ID, net-banking account or wallet. We cannot redirect a refund to a different account, and we never refund in cash or vouchers unless you specifically ask for a credit instead.
Refunds are issued through our payment gateway, Razorpay. Once we approve and initiate a refund, it is normally credited within 5–7 working days. The exact time depends on your bank or card issuer, and we have no control over that final step. International card and bank refunds can take longer — commonly up to 10–14 working days — and your bank may apply its own currency conversion, which can make the credited amount differ slightly from the amount originally debited.
If a payment fails but money has left your account, it is an automatic bank hold, not a charge to us. It is normally released by your bank within 5–7 working days without any action needed. Contact us with the details and we will confirm whether a booking was created at all.
Send us your Booking ID — shown on your confirmation screen and in the booking invoice sent to you on WhatsApp — by either of these routes:
Tell us whether you would prefer a refund or a new date. We will confirm what we can do before anything is processed, so you are never left guessing. If you are unhappy with the outcome, reply to the same thread and ask for it to be reviewed again — we would rather resolve it directly with you than have you raise a dispute with your bank.
Our support team handles every cancellation, reschedule and refund request personally.
No offerings chosen yet