Please read these terms carefully before booking a puja with us
Mahakal Darshan ("we", "us", "our") is operated as a sole proprietorship based in Ujjain, Madhya Pradesh, India. We operate the website mahakaldarshan.co.in and the Mahakal Darshan mobile application.
We are an independent private business. We are not a temple, a trust, a charity, or a government body, and we are not affiliated with, endorsed by or acting on behalf of the Shri Mahakaleshwar Temple, its management committee, or any government department. Payments made to us are commercial payments for a ritual service we perform — they are not donations, offerings to a temple, or charitable contributions, and no tax-exemption receipt arises from them.
By booking a puja, using this website, or using our mobile application, you agree to be bound by these Terms & Conditions together with our Privacy Policy, Cancellation & Refund Policy and Shipping & Delivery Policy. If you do not agree with any part of them, please do not use our services.
You must be at least 18 years old to make a booking.
We arrange and perform Hindu puja and seva rituals in Ujjain. Each ritual is performed by experienced Vedic pandits associated with and appointed by us, with the sankalp — the formal declaration of who the rite is performed for — recited in the name and gotra you provide at the time of booking.
Important — about outcomes. Pujas are religious and devotional practices carried out in accordance with Vedic tradition. Any purpose, benefit or significance described anywhere on this website is stated as a matter of traditional religious belief. We do not promise, guarantee or warrant any specific material, financial, medical, legal, marital, career or personal result from any ritual, and nothing on this website should be read as such a promise. What we undertake to deliver is the performance of the ritual itself, properly and in your name, with evidence that it was performed. Our services are not a substitute for medical, financial, legal or psychological advice from a qualified professional.
Cancel or reschedule at least 12 hours before your scheduled puja for a full refund or a free date change. Inside 12 hours, and after the puja has been performed, different terms apply. If we cancel or move a puja, you always get the choice between a new date and a full refund.
The complete terms — including what happens if you miss the live call, how prasad is treated, refund timelines and how to raise a request — are set out in full in our Cancellation & Refund Policy, which forms part of these terms.
Where a puja includes prasad, it is dispatched after the ritual has been performed and is included in the price at no extra charge. Prasad is shipped within India only. Devotees outside India can still book every puja — the service is delivered digitally worldwide — and may nominate an Indian address for prasad. Full details, timelines and address requirements are in our Shipping & Delivery Policy.
Joining the live video call is an optional convenience, not the service itself. Live video depends on mobile networks and third-party applications, and can be affected by connectivity at either end, power failures or temple and ghat conditions. If a live call cannot be completed for any reason, the puja is still performed in full and you still receive the complete video recording and photographs. A disrupted or missed live call is therefore not a failure to deliver the service.
The photographs and video of your puja are provided to you for your personal use. We do not publish a recording of your ritual, or your name or gotra, on our website or social channels without your permission.
The text, photographs, design and other content on this website belong to Mahakal Darshan unless otherwise stated, and may not be copied or republished commercially without our written permission. Informational articles on this website about rituals, doshas, muhurats and temple practices are provided for general guidance in good faith and are not personal religious, medical, financial or legal advice.
We take responsibility for performing the ritual you booked, properly and in your name, and for delivering the photographs, recording and prasad described on the puja page.
To the extent permitted by law, our total liability in connection with any booking is limited to the amount you actually paid for that booking. We are not liable for indirect or consequential losses, or for any outcome, event or circumstance in your life following a ritual — because, as set out above, no such outcome is promised. We are also not liable for delays or failures caused by events outside our reasonable control, including network and courier failures, temple or ghat closures, natural events, strikes or acts of government.
Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or other applicable Indian law that cannot lawfully be excluded.
These terms are governed by the laws of India. Any dispute arising out of them or out of a booking is subject to the jurisdiction of the courts at Ujjain, Madhya Pradesh.
Before anything formal, please simply contact us — almost every issue is resolved directly and quickly. We would much rather put something right ourselves than have you raise a chargeback with your bank.
We may update these terms from time to time. The version published on this page at the moment you make a booking is the version that applies to that booking.
For any question about these terms, or about a booking:
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