Privacy Policy

Who is responsible for your data

Mahakal Darshan is operated as a sole proprietorship based in Ujjain, Madhya Pradesh, India, and is responsible for the personal information collected through mahakaldarshan.co.in and the Mahakal Darshan mobile application. For any privacy question you can reach us at [email protected].

What we collect

Details needed to perform your puja

• The name(s) of the person or people the puja is performed for.
• The gotra, where it is required for the sankalp.
• Where a puja calls for it, birth details such as date, time and place of birth.

Contact and delivery details

• Your mobile number (used for WhatsApp), and your email address if you give one.
• A postal address, only where prasad delivery applies.

Payment details

• The payment identifiers our gateway returns to us — an order ID, a payment reference, the amount, the currency and whether the payment succeeded.
• We do not collect or store your card number, CVV, expiry date, UPI PIN or net-banking password. We never see them. They are entered directly into Razorpay's secure checkout.

Technical information

• Standard website analytics — pages viewed, approximate region, device and browser type — used to understand how the site is performing.

Why we collect it

• To perform the ritual you booked — the name and gotra are recited in the sankalp by the pandit. This is the core reason the information exists.
• To communicate with you — to send your booking invoice, the live video call link, your puja photographs and recording, and any notice of a change to your booking.
• To take payment and issue refunds through our payment gateway.
• To deliver prasad, where that applies.
• To provide customer support and resolve any issue with a booking.
• To meet legal and accounting obligations, and to keep a record of transactions.

What we never do

• We do not sell your personal information to anyone, ever.
• We do not rent or trade your contact details to advertisers or data brokers.
• We do not publish your name, gotra, birth details or puja recording without your permission.
• We do not store your card details — Razorpay handles those directly.

Who we share it with

We share the minimum necessary, only with parties who help us deliver your booking:

• Razorpay — our payment gateway, which processes your payment and any refund. Razorpay handles your card and banking details under its own privacy policy and PCI-DSS obligations.
• Our associated pandits — who receive the name and gotra needed to perform your sankalp, and nothing more.
• Courier and delivery partners — who receive the delivery name, address and mobile number, only where prasad is being shipped.
• WhatsApp / Meta — as the messaging channel through which invoices, call links and puja media are sent to you.
• Hosting and analytics providers — who process data on our behalf to run and measure the website.
• Authorities — where we are genuinely required to disclose information by law.

How we protect it

The website is served entirely over HTTPS, so information you submit is encrypted in transit. Payment details are collected inside Razorpay's own PCI-DSS compliant checkout rather than by us. Access to booking records is limited to the people who need it to run the service.

No system can be guaranteed perfectly secure, and we do not claim otherwise. If a breach ever affects your personal information, we will tell you and the relevant authority as required by law.

How long we keep it

• Booking and transaction records are kept for as long as required for accounting, tax and dispute-resolution purposes under Indian law.
• Puja photographs and video recordings are kept only for a limited period after delivery so we can re-send them if you lose them. Please save your copy.
• Delivery addresses are kept for as long as needed to complete and evidence the delivery.

When information is no longer needed for any of these purposes, it is deleted.

Your rights

You can ask us at any time to:

• See the personal information we hold about you.
• Correct anything that is wrong — including a name or gotra, before the puja is performed.
• Delete your information, subject to records we must retain for legal and accounting reasons.
• Stop receiving promotional messages, while still receiving messages about your actual bookings.

To exercise any of these, email [email protected]. If you hold an account, you can also request deletion of the account and its data through our Delete Account page.

Devotees outside India

Our services are operated from India, and information you give us is stored and processed in India. By booking from another country you understand that your information is transferred to and handled in India under Indian law. The rights described above apply to you in the same way.

Cookies and local storage

We use cookies and browser local storage for things the site needs in order to work — keeping you signed in, remembering your language and currency preference, and holding your booking details between steps of checkout — and for anonymous analytics that tell us how the site is being used. You can clear or block these through your browser settings, though parts of the booking flow may then stop working correctly.

Children

Our services are not directed at children, and bookings may only be made by people aged 18 or over. A puja may of course be performed in the name of a child by their parent or guardian.

Changes to this policy

We may update this policy from time to time. The version published here is the one that currently applies.